Insurance regulation
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In production
Every complaint in one case,
checked against the rules.
Letters, emails, photos and portal submissions land in one case. BEACON reads them, checks the facts against claims-handling rules and shows which issues are rising across carriers, producers and products.
The issue
Complaints arrive in pieces
and get read one at a time.
Documents scattered across inboxes
One complaint arrives by letter, email and portal, with photos and claim files attached separately.
Rules checked from memory
Analysts look up timelines and claims-handling rules for each complaint by hand.
Patterns stay hidden
The same issue at the same carrier shows up in dozens of cases before anyone connects them.
What we built
From first letter to resolution,
in one case.
Every document gathered into one case.
Letters, emails, photos and portal submissions are read and attached to one case, with the consumer, carrier, policy and claim filled in.
- Portal, email and mail in one intake
- Policy and claim numbers pulled from the documents
- Duplicate submissions merged
The facts checked against your rules.
BEACON builds a timeline from the documents and checks it against claims-handling rules, so analysts see which rules may have been missed.
- Timeline built from the dates in every document
- Rules for acknowledgment, investigation and payment checked
- Each finding linked to the document it came from
Rising issues, by carrier and product.
Complaints are grouped by issue across carriers, producers and products, so a pattern shows up in weeks, not years.
- Issues tagged the same way by every analyst
- Trends by carrier, line and region
- Alerts when an issue rises above its usual level
Your analyst resolves it.
Analysts send inquiries to the carrier, track responses and close the case. Every outcome feeds the reports leadership sees.
- Inquiry letters drafted from the findings
- Responses tracked against your deadlines
- Recoveries and outcomes reported by carrier
Engines used
Three of BEACON’s five engines,
configured for complaints.
FIND
Reads every document
Pulls names, dates, policy and claim numbers out of letters, emails, photos and forms.
ADAPT
Checks the rules
Applies your claims-handling rules to each case’s timeline and flags what was missed.
RENDER
Shows the patterns
Case views for analysts, and issue trends by carrier and product for leadership.
More in Insurance regulation
Other questions
BEACON answers.
Bring a month of complaints.
We’ll show you the patterns.
We’ll load a sample of your complaints and walk through the first findings with your team in a working session.